Frequently Asked Questions
Everything you need to know about our premium leather goods and services.
What types of leather do you use for your products?
We specialize in high-quality, full-grain and top-grain leathers sourced from reputable tanneries. Each piece is selected for its durability, natural character, and ability to develop a unique patina over time.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-7 business days. For handcrafted or custom-made items, please allow an additional 5-10 business days for production before your order is dispatched.
Do you offer international shipping?
Yes, we ship our leather goods worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that custom-made, monogrammed, or personalized items are final sale and cannot be returned.
How should I care for my Lonsdale Leather products?
To maintain the longevity of your leather, we recommend keeping it away from prolonged direct sunlight and moisture. Clean with a soft, damp cloth and apply a high-quality leather conditioner every 3-6 months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.